In order for us to process your booking, we have to ensure that you and all members of your party are eligible for a tour by collecting information from you such as contact information, personal information including your date of birth and preferences. We will follow the data protection principles to protect the information you provide us with. If you do not provide us with certain personal information, we may not be able to supply our tours to you.
We may pass on your information to third party suppliers and tour operators who assist in helping us deliver our services and itineraries, such as, but not limited to, booking accommodation and transport companies. If required from customs/immigration by law, the contact and personal information you have provided about you and the members of your party to Explore with Ellen may be passed on to public authorities.
We understand some of your data could be sensitive, such as religion or medical details, therefore if you wish to see your personal information that we hold about you, you may request to obtain it and we can explain why we keep it and which third party suppliers may require what information.
If there are any changes to your personal details for whatever reason or you believe that any information you have provided us with is inaccurate or incorrect then please let us know as soon as possible.
Your contact information may be retained by us so that we can communicate with you which will allow you to book other tours with us. We may also communicate with you after the tour as a form of marketing and inform you of new tours available or special offers, if you wish to opt-out and not receive any further communication after your trip has finished then please contact us.
By providing personal and contact information to us, you and all the members of your party are giving us permission to collect, hold, use and disclose your personal information in accordance with the above terms. If you do object to any of the things mentioned above, then please tell us in writing.
Whilst participating in the tour, images or videos containing you may be taken by other group members, your group leader or our suppliers and you may provide us with media that you have personally taken. By booking a group tour with Explore with Ellen you accept that we have the right to publish these photos and videos on our website, social media and printed materials including details such as your first name, location and dates.
If you do object to any of these images being used, then please inform us immediately at the time you see them, and they will be removed and not be used for any future marketing.